Trustpilot

Our Policies

PAYMENT POLICY

1. Payment Terms

All service fees must be paid as per the agreed payment structure mentioned in the Contract of Engagement (COE). Services will commence only after receipt of the agreed initial payment.

2. Payment Structure

Depending on the service, payment may be structured as:

  • Full upfront payment
    OR

  • Installment-based payment plan (as agreed in writing)

The payment schedule will be clearly communicated to the client before service initiation.

3. Non-Payment / Delay in Payment

    • Delay in payment may result in:

      • Suspension of service

      • Delay in application submission

      • Additional administrative charges

    • The company shall not be responsible for delays caused due to pending client payments.

4. Government & Third-Party Fees

  • Government fees, typing charges, translation, attestation, medical, Emirates ID, immigration, or any third-party charges are separate unless clearly mentioned in writing.

  • Such fees are strictly non-refundable once paid to the respective authority.

5.Processing Timeline

    • The overall processing time varies case-to-case.

    • Minimum estimated timeline: 45 working days

    • Maximum estimated timeline: 90 working days

    • Final processing time will be confirmed after approval from relevant authorities.

6. Client Responsibilities

    • The client must:

      • Provide accurate and complete documentation.

      • Respond to requests within the given timeframe.

      • Make payments as per agreed schedule.

      • Comply with UAE laws and immigration regulations.

      Failure to comply may affect application progress and refund eligibility.

Get In Touch With Us!

Phone

+97154 279 2978

Email

info@altawkelcenter.com

Address

Rashid Al Makhawi Building, Umm Hurair Rd, Oud Metha, Dubai, UAE

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