In the UAE, it’s standard practice for landlords to collect a security deposit before a tenant moves into a rental property. This deposit is meant to cover any potential damage or unpaid bills, but what happens when a tenant vacates the property in perfect condition, yet the landlord refuses to return the deposit?

Unfortunately, this is a common issue many tenants in Dubai and other emirates face. Landlords sometimes delay or withhold the deposit entirely, claiming damages or charges without evidence. If you’re in this situation, it’s important to know that you have legal rights, and there are proper channels to resolve this issue.

At Al Tawkel Center, we assist tenants across the UAE with navigating such legal matters smoothly, helping them recover their withheld deposits legally and efficiently.

What the Law Says About Rental Deposits in the UAE

According to Dubai Tenancy Law (Law No. 26 of 2007 and its amendments), landlords are allowed to collect a security deposit from tenants, usually around 5% of the total annual rent. This deposit must be refunded once the tenancy ends, provided the tenant has fulfilled all obligations and the property is returned in reasonable condition.

The law does allow landlords to deduct certain costs if there’s proven damage to the unit beyond normal wear and tear. However, such deductions must be fair, documented, and justifiable. Keeping the entire deposit without proof of damages or pending bills is not only unethical—it’s also illegal.

Facing Delays or Refusals? You’re Not Powerless

Many tenants feel helpless when their landlord refuses to return the deposit. In reality, you have multiple legal options.

If your landlord claims damages, ask them for written justification and any supporting evidence, such as inspection reports or repair invoices. If they refuse to engage in conversation or continue to delay, it may be time to escalate the issue legally.

Before you do that, it’s wise to gather all the necessary documents—your tenancy contract, Ejari certificate, payment records, and any communication related to the deposit. Clear evidence will strengthen your case if it reaches the legal stage.

The Legal Route – How to File a Complaint in Dubai

If informal communication fails, tenants in Dubai can file a case with the Dubai Rental Dispute Center (RDC). This body handles disagreements between tenants and landlords, including deposit disputes.

You’ll need to submit your rental documents, passport copy, Emirates ID (if applicable), and any proof supporting your claim. There’s a nominal fee for filing the case, typically calculated as a percentage of your annual rent, but it’s a small investment compared to losing your entire deposit.

At Al Tawkel Center, we assist tenants with every step of this process—from preparing the documents to submitting the claim at the RDC and attending the hearing if required. Our experience with rental cases ensures your complaint is handled professionally and promptly.

How Al Tawkel Center Supports Tenants

Tenants often hesitate to pursue legal action due to a lack of knowledge or fear of complications. That’s where we come in. Al Tawkel Center offers complete support to tenants facing issues with landlords—from friendly advice and documentation help to formal complaint submissions and legal follow-up.

We understand the emotional and financial stress involved when you’re denied a deposit refund, especially after doing your part responsibly. Our multilingual consultants (English, Arabic, Hindi, Malayalam, and Urdu) make it easy to communicate your case clearly, and we work with both UAE residents and expats.

Tips for Tenants to Protect Their Deposit in the Future

To avoid such problems in the future, we strongly recommend that tenants document the property condition with photos or videos at both move-in and move-out. Keep copies of all utility bills and payment receipts, and insist on written communication with your landlord regarding any deductions.

Make sure your contract is registered through Ejari, as only registered agreements hold legal validity at the Rental Dispute Center. If you feel unsure or are renting a property for the first time, consult a professional service like Al Tawkel Center before signing.

Conclusion

Not getting your rental deposit back can be frustrating, but you’re not alone, and you don’t have to accept it silently. The law in the UAE protects tenants, and legal solutions are available. With the right support, you can stand up for your rights and get the deposit you’re owed.

If you’re currently facing issues with a landlord not returning your deposit, reach out to Al Tawkel Center today. Our experienced team is here to listen, advise, and take action on your behalf, so you don’t have to go through the process alone.